EMERGENCY SPECTROMETER REPAIR
OES spectrometers unexpectedly fail and leave organizations without a tool to validate metal chemistry. At Verichek, we understand the serious effect unplanned work stoppage has on your business and that’s why we offer an OES service to get your equipment back in operation quickly.
We also offer a 24-hour emergency hotline.
Call 412-854-1800 for service support at any time of the day.
Flow of support:
LEVEL 1: PHONE SUPPORT
To understand the issues operators are experiencing, Verichek provides phone support through a factory trained technician to troubleshoot the issue and resolve it.
LEVEL 2: TEAMVIEWER
If phone support doesn’t resolve the issue we elevate the emergency support to a level 2 with internet based support. Spectrometers operators must connect the instrument to the internet via TeamVeiwer. Click here to download TeamViewer.
Once logged in, the service technician will take over software operation of the instrument and diagnose any computer based issues within the system. From there the technician will give you control of the spectrometer and make a determination if the issue is resolved.
LEVEL 3: DISPATCH A TECHNICIAN
Should phone support or WebEx not resolve the issue, a technician can be dispatched to your location with the necessary parts and knowledge to fix the instrument. If a service call is necessary we will work with you to dispatch a technician in an expeditious manner.