Technical Support & Parts Request

We service a wide range of OES, XRF, LIBS, and XRD spectrometers from leading manufacturers including GNR, Hitachi, OBLF, Ernst, and Elvatech. Whether you have a benchtop, portable, or handheld unit, our technicians have the expertise to diagnose and repair your instrument.

Our remote support team is available during business hours (Mon–Fri, 8 AM – 5 PM EST). In most cases, we can connect to your instrument within 30 minutes of your request using TeamViewer. For after-hours emergencies, please call our main line and follow the prompts for urgent support.

Yes. We maintain an extensive inventory of parts for both current and legacy spectrometer models. If we don’t have a part in stock, we can often source it from our global network of manufacturer partners. Submit a parts request and we’ll confirm availability within 1 business day.

Standard parts are typically shipped within 2–3 business days. Specialty or manufacturer-sourced parts may take 5–10 business days. We offer expedited shipping options for critical components. Your parts specialist will provide a specific timeline when confirming your order.

If you’re unsure which parts to order, simply describe the issue you’re experiencing in the Parts Request Form. Our technicians will review your submission and recommend the correct components. You can also schedule a remote diagnostic session for a more thorough assessment.

Yes. Verichek Technical Services is an ISO/IEC 17025:2017 accredited calibration laboratory (ANAB Accredited). Our calibration procedures meet the highest international standards, ensuring your instruments deliver accurate, traceable, and compliant results.