An aircraft parts manufacturer contacted Verichek Technical Services (VTS) about having problems with their internal inspection procedures that had shut down their production facility. A number of defective parts had made it through their Quality Control process and made it to their customer’s facility.
The defective parts were found during incoming inspection and based on the number of problems found their customer lost confidence in the manufacturing facility and stopped all orders until the Quality issue was resolved.
This jeopardized their long term relationship along with potentially putting the customer out of business.
Verichek Technical Services Initial Response
Based on the assessment of the situation, VTS developed a plan and strategy on how to best address the situation. Within 24 hours VTS had submitted a plan to the client along with the qualifications of our Team and our ANAB accreditation.
This information was submitted to their customer for approval and within 48 hours of approval, VTS dispatched a Technician to implement our plan and strategy.
Quality Control Process Evaluation & Implementation
- A VTS Technician did an initial assessment of the situation to understand the flow of information and production to assure all of the information provided was accurate.
- Within a few short days the deficiencies were identified and a corrective action plan was implemented.
- Our technician worked directly with the production team and daily reports were submitted to the customer.
- To insure the corrective action plan was followed, the VTS Technician remained on site until the customer was satisfied that the Quality Control plan was being followed.
Conclusion
Based on a successful implementation of the corrective action plan, our client is back to full production and their customer has resumed ordering.
Our client was extremely happy and has received a renewal of their existing contract.
OES MAINTENANCE & CALIBRATION: